Friday, October 01, 2010

The Social Enterprise and 3 levels of pull - Access, Attract, Achieve.

Excellent article and thought leadership around the social enterprise here - covers the fear, the concept and the notion of handling exceptions. I found this part really compelling and I hope you would agree that we have only scratched the surface of the audacious opportunity that this presents for more social approaches to solutions:

"Exceptions occur in every organization. In our informal surveys, we have found that as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling. Whether it is a customer that requires non-standard financing terms, a brand manager who needs to find the code for an unusual pallet configuration, or a software developer trying to resolve an issue in code that has multiple dependencies — each is an example of where traditional enterprise applications are insufficient and standard operating processes break."

Read the full article at

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