tag:blogger.com,1999:blog-36655933.post5888461989636715432..comments2023-10-22T05:14:12.060-07:00Comments on Electronic Music, Gadgets, Digital Life and The Opinions of bengeminii = @bitpakkit: Customer experience dialoguebengeminiihttp://www.blogger.com/profile/04685845749493982861noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-36655933.post-79953526335099759392010-07-16T07:17:10.956-07:002010-07-16T07:17:10.956-07:00Ben
I love the interview, it is a great example o...Ben<br /><br />I love the interview, it is a great example of a leading company learning from their own experience, I noted one thing that really stood out to me. Adobe is a world leading development company that has focused on the business of doing business. All aspects of the product development have been focused on things that you and I have had numerous discussions over, that being managing the business process, adapting the tools to reflect the way people really work and providing access to all of the appropriate information required at the correct time to enable someone to make the appropriate decision.<br /><br />Integrated systems, open standards etc, all of this lead Adobe to what I assume would be the next logical step. That would be the customer experience. I think that because of the long standing work done by Adobe focusing around the process it has put your company at the forefront of the customer experience movement while other companies that are users of the technologies are a step or two behind.<br /><br />A unique position to be in. Glad to see it coming about, and looking forward to seeing what comes next.<br /><br />Just a thought, as organisations we can identify what we know, what works and, to perhaps a lesser extent, what doesn't work. The hardest thing I ever had to define in my past was quantifying what "we" as an organisation didn't know. <br /><br />CheersJhttps://www.blogger.com/profile/02398553683537561854noreply@blogger.com